Refund Policy

At Sydney Wear, we want you to love what you wear. If you're not completely satisfied with your purchase, you may be eligible for a refund or exchange under the terms below.

1. 30-Day Return Window

You have 30 days from the date of delivery to request a return or refund.
To be eligible, items must be:

  • Unworn and unused

  • In original condition and packaging

  • Accompanied by proof of purchase (e.g., order confirmation or receipt)

2. How to Request a Return

To initiate a return, please contact us at:
📧 info@sydney-wear.com

Include:

  • Your full name

  • Order number

  • Reason for return

  • Photos (if the item is faulty or incorrect)

Our team will respond with return instructions.

3. Change of Mind Returns

We accept change of mind returns within the 30-day window, provided the item meets the eligibility criteria above.
Return shipping costs are the responsibility of the customer.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. We will cover the return shipping and offer a replacement or full refund.

5. Refunds

Once your return is received and approved:

  • Refunds are issued to your original payment method

  • Please allow 5–10 business days for processing and bank clearance

  • Original shipping costs (if any) are non-refundable, unless the return is due to a fault or error on our end

6. Exclusions

We do not accept returns on:

  • Items marked as final sale

  • Gift cards or digital vouchers

  • Items that have been worn, washed, or altered

7. Consumer Rights

This policy does not override your rights under the Australian Consumer Law.
If a product is faulty, not as described, or unfit for purpose, you may be entitled to a replacement, repair, or refund — even beyond the 30-day window.

8. Need Help?

For all return or refund enquiries, contact:
📧 info@sydney-wear.com

We aim to respond within 1–2 business days.